Questions About Your Legal Rights & Data
When you close your account, your profile is marked inactive but your transaction history and personal data remain accessible to you for two years. After two years, your data is permanently deleted unless local law requires us to keep records. You can request immediate deletion earlier by contacting support.
Contact our support team via live chat or email with your account email, the transaction date and payment method. We investigate disputes within five business days and work with the payment provider to track or reverse the transfer if needed. Document the amount and time of the transaction.
Yes. Go to Settings > Privacy & Security in your account and select 'Download My Data'. We'll compile and send you a file containing your email, profile info, transaction history and any stored preferences within seven business days.
Your password is encrypted end-to-end when stored. We recommend changing it every 90 days and immediately if you suspect unauthorized access. Never share your password or one-time verification codes sent via email or SMS.
We collect your email, name, date of birth, phone number and payment method for account verification. We also log your login times, gameplay activity and IP address for security and fraud prevention. This data is not shared with unrelated third parties.
Deletion of your account removes your personal profile and login access after two years. Your transaction records are retained separately for legal and tax compliance. You cannot access them through a closed account, but we can provide a summary if needed for disputes.
Live chat responses are available within 15 minutes during support hours (09:00–23:00 Western Indonesia Time). Email inquiries receive a reply within 24 hours on weekdays. Formal legal disputes are reviewed and responded to within five business days.
