Frequently Asked About Terms and Conditions
No. Your account is personal and only you can access it. Sharing logins violates our terms and may result in account suspension. If someone else needs to play, they open their own account with their own identity and payment method.
You can close your account anytime via Account Settings or by contacting support. We'll process any pending withdrawals first, then lock the account. Your data is retained per our policy; you can request deletion after final settlement.
We review your withdrawal within 2 hours and send funds to your DANA, OVO, GoPay, QRIS or bank account. The payment provider then completes the transfer; DANA, OVO and GoPay usually settle within minutes, while bank transfers may take 1–3 business days.
Contact support immediately via live chat or email. We investigate account access logs and can lock your account while we review. Never share your login or PIN; we'll never ask for it via email or chat.
Deposit and withdrawal limits depend on your payment method and account status. DANA, OVO, GoPay and QRIS have individual provider limits. Check your Account Settings for your current limits, or contact support to discuss higher tiers.
Yes. We log your IP address, device type and browser to verify your location, prevent fraud and enforce local regulations. This data is retained for compliance; you can request a full export in Account Settings anytime.
Contact support with details of the transaction or term you dispute. We review it within 24 hours and provide a written explanation. If you remain unsatisfied, escalation options are available depending on your location and local law.