Frequently Asked About Your Data
We collect your name, email, phone number, date of birth and residential address during signup for account verification. During deposits and withdrawals, we record transaction amounts, payment method (DANA, OVO, GoPay, QRIS) and timestamps. We do not collect location data or device identifiers unless you grant permission.
All payments are encrypted using industry-standard SSL protocols before they reach our servers. Payment processors handle your actual bank or wallet credentials; we store only a reference number and transaction record. Your full payment details never appear in your account ledger.
Yes. Contact our support team via live chat or email and request a data subject access request. We compile your data (signup details, transaction history, account settings) and send it to you within 7–10 business days, free of charge.
Transaction records are retained for 5 years for compliance and dispute resolution. Personal details like name and email are deleted within 90 days of closure unless we are legally required to keep them. You can request earlier deletion via the help centre.
Yes, we use cookies to log you in securely, save your lobby preferences and track page performance. Essential security cookies cannot be disabled; optional cookies for analytics can be turned off in your browser settings or in our cookie consent banner.
No. We do not sell, rent or trade your personal information. We share data only with payment processors, identity verification partners and regulatory bodies where local law requires it. All partners sign data-protection agreements.
Contact our support team immediately via live chat or email. We investigate unauthorized access, reset your password, review transaction history and notify you of next steps. If your payment information was exposed, we alert payment processors so they can monitor for fraud.
